Privacy Policy

This Privacy Policy explains how Dolphin88, operated by Blue Lagoon Gaming N.V. under the Curaçao Gaming Control Board licence OGL/2024/1209/0451, collects, uses, stores and protects personal information relating to players who register an account and use the services offered on this website. It applies to all visitors and registered account holders based in Australia and describes what data is gathered, how it is used, who it may be shared with, how long it is retained, and what rights a person has over their own information. Anyone who does not agree with the practices described in this policy should not register an account or otherwise use the services. This policy should be read alongside the site terms and any other rules published on the platform, and it sits apart from any promotional material, as it deals only with data protection and privacy handling.

Scope of This Policy

This policy covers personal data collected through the website, the account registration process, deposit and withdrawal activity, gameplay on pokies and live casino tables, sports and eSports betting activity, customer support interactions, and any marketing communications a player has opted into. It applies regardless of the device used to access the site, including desktop and mobile browsers. The policy does not apply to third-party websites that may be linked from this site, and visitors are encouraged to review the privacy practices of any external site they visit separately. Only individuals who meet the minimum legal gambling age of 18 in Australia are permitted to register an account, and age verification forms part of the data collected during onboarding.

Information We Collect

Personal information is collected directly from the player during registration, account verification, deposits and withdrawals, and ongoing use of the account. Some information is also collected automatically through cookies and similar technologies, and additional information may be received from third parties such as payment providers or identity verification services where required for compliance purposes. The table below summarises the main categories of data collected and typical examples within each category.

Where identity documents are requested as part of account verification, this is handled as part of standard know-your-customer procedures applied before withdrawals are released, and such documents are stored securely and used solely for verification and compliance purposes.

How We Use Personal Information

Personal information is used to create and manage a player account, to verify identity and age, to process deposits and withdrawals through the AUD payment rails available on the platform, and to detect and prevent fraud or misuse of the service. Data is also used to provide customer support, to respond to enquiries and complaints, to comply with legal and regulatory obligations under the operator’s licence, and to maintain the security and integrity of the platform. Where a player has opted in to receive communications about ongoing promotions or account updates, contact data may be used for that purpose, and any such communication can be withdrawn by adjusting account preferences or contacting support. Data is never used to make decisions that would circumvent responsible gambling settings a player has put in place, such as deposit limits or self-exclusion periods.

Bonus-Related Data Handling

Where a welcome credit is applied to an account following a first qualifying deposit, account and transaction data connected with that credit is processed to verify eligibility and to monitor compliance with the applicable conditions, such as the wagering requirement, the maximum bet permitted while bonus funds remain active, and the validity period during which the funds must be used. The table below outlines the categories of data processed in connection with bonus administration, drawn from the conditions that govern the welcome credit.

This processing is limited to what is necessary to confirm that the conditions attached to the credit have been met and is not used for any unrelated marketing purpose without separate consent.

Cookies and Similar Technologies

Cookies are small text files stored on a device when visiting the website, and they are used to support core site functionality, remember account preferences, and gather aggregated statistics about how the site is used. Some cookies are strictly necessary for the site to operate correctly, such as those that maintain a login session, while others are used for analytics purposes to understand traffic patterns and improve site performance. Cookies may also be used to support security measures, such as detecting unusual account activity. Most browsers allow cookies to be controlled or disabled through browser settings, though disabling certain cookies may affect the functionality of the website, including the ability to remain logged in or to use certain account features.

Sharing of Personal Information

Personal information may be shared with regulatory authorities where required under the terms of the operator’s licence, with payment service providers to process deposits and withdrawals, and with identity verification providers engaged to carry out know-your-customer checks. Information may also be shared with professional advisers, auditors, or law enforcement agencies where there is a legal obligation or a legitimate need connected with fraud prevention or the investigation of misuse. Personal data is not sold to third parties for their own independent marketing purposes. Any third party engaged to process data on behalf of the operator is required to apply appropriate safeguards consistent with this policy.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including ongoing compliance with regulatory obligations under the operator’s licence. Account and transaction records are typically retained for a period after account closure to satisfy anti-money-laundering and audit requirements, after which data is either securely deleted or anonymised where retention is no longer required. Where a player exercises a right to request deletion of their data, this will be assessed against any outstanding legal or regulatory obligation that may require certain records to be kept for a defined period.

Data Security

Reasonable technical and organisational measures are applied to protect personal information against unauthorised access, loss, misuse, or alteration, including secure storage systems and restricted access to personal data within the organisation. Payment information is handled in line with standard industry security practices appropriate to processing AUD deposits and withdrawals. While these measures are designed to protect personal data, no system can guarantee absolute security, and players are encouraged to use strong, unique passwords and to keep their login credentials confidential. Any suspected unauthorised access to an account should be reported to support without delay so that appropriate steps can be taken.

Player Rights

Players have the right to request access to the personal information held about them, to request correction of inaccurate data, and to request deletion of their data subject to any legal retention obligation that may apply. Players may also request that certain uses of their data, such as marketing communications, be restricted or stopped, and may withdraw consent previously given for optional data uses at any time. Requests relating to personal data can be made by contacting customer support through the channels available on the platform, and such requests will be handled within a reasonable timeframe once identity has been verified.

Responsible Gambling and Data

Information relating to a player’s account activity, including deposit patterns and time spent on the platform, may be used to support responsible gambling monitoring and to help identify signs that a player may benefit from applying limits or taking a break from play. Players in Australia must be 18 years of age or older to hold an account, and age verification data collected during registration is used to confirm this requirement is met. Responsible gambling tools such as deposit limits, time-based reminders, and self-exclusion options rely on account data being processed accurately, and players are encouraged to use these tools if they feel their gambling activity needs to be managed. Support organisations exist in Australia that offer confidential advice on gambling-related concerns, and players are encouraged to seek such support if needed, separately from the data-handling practices described in this policy.

Third-Party Payment Providers

Deposits and withdrawals made through PayID or bank transfer involve sharing limited transaction data with the relevant payment provider or financial institution to complete the transaction. These providers operate under their own privacy practices in relation to the data they process, and players are encouraged to review the privacy terms of their chosen payment provider where relevant. The operator does not store full banking credentials beyond what is necessary to process a transaction and to meet compliance obligations. Fees are not applied by the operator on deposits or withdrawals, and payment data is used strictly for the purpose of completing the transaction and any associated verification.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data-handling practices, legal requirements, or the services offered on the platform. Where changes are material, reasonable steps will be taken to bring them to the attention of registered players, such as a notice on the website or a message sent to the registered email address. Continued use of the account after such changes take effect will be treated as acceptance of the updated policy. Players are encouraged to review this policy periodically to stay informed about how their personal information is handled.

Contact and Enquiries

Any questions, concerns, or requests relating to this Privacy Policy or to the handling of personal information can be directed to customer support, which is available through live chat and other channels published on the platform. Support is available on a continuous basis to assist with privacy-related enquiries as well as general account questions. Complaints relating to data handling will be reviewed and responded to within a reasonable period, and where a complaint cannot be resolved directly, players may be entitled to refer the matter to the relevant regulatory authority under the operator’s licence. General information about the platform, including its licensing and operational background, is available through the about us section, while details on how deposits and withdrawals are processed can be found in the payment methods section.